Everybody in our world knows that I am no stranger to danger. From the tip of Africa to England, from Mexico to Guatemala and beyond. Nation after nation, experience after experience. Yet the past few days have showed me a weakness in myself that I am getting older and not as capable to deal with the slovenness of the American worker as I use to be. The coach you have provided me blew an engine some weeks back. All of my friends in the trucking industry can weigh in on this but would you think that 3 weeks is a little long for a long block to go into a vehicle?
Spartan Chassis uses Cummins Engines in their RV applications. When a breakdown occurs under warranty it is towed by their Road Service people to a qualified agent. My poor RV went to Dallas Freightliner who were men enough to say that the job was too big for them. It was then towed again, ( and you know what that means $$$$) to a well known, Dallas branch of a $400 million dollar (in annual business) service corporation that shall remain nameless for right now.
I do not have time to tell you all that occurred but after three weeks of kindness ( or was it stalling?) I was called to pick up the coach and Sean and I observed the shop and its operation. More on that at another date.
Believe me it is time for someone to take on the Customer Service side of the American Trucker. Maybe when I cool down I will not take on the added stress of this but some correction needs to be taken. Back to the story at hand.
I was called by the great people at Spartan Chassis, Greg Rinehart, to tell me the coach was ready to be picked up. I told them the tight schedule I was on and the loss of time Monday and Tuesday when they, for lack of checking two wires, sent the coach by tow ($$$$) to Dallas Inland who must be laughing behind their backs, fixed the two wires and sent the coach back to them to finish.
I arrrived and will detail the reception later in a chapter on Customer Service in the RV Industry. The coach was brought out, delivered to me. The driver, eager to get out of the vehicle, said, "God bless you, Brother." An under handed jab from a brother?
He left the plastic on the seats they use to keep from getting grease on the seats, paper on the floor and when I asked him to restart the motor so I could see if the batteries were up, he smirked, " how many times do you want me to crank it?" He was nervous. He had reason to be. He was fixing to lie to his employer. It was nerve wracking and I did not know why. He just wanted me off the parking lot!
So with a struggle I got some answers about heat ranges from a mechanic named George and after treating me like a school boy I went to hook up the vehicle.
The Queen (Gayla) saw it first. The guy had wrecked the coach! He literally tore their fence down getting it out but told his boss he did not realize it. Okay? I asked for their Garage liability so I could get to my Insurance Agent but they could not find one. Not surprising that company of that size is probably self insured because the manager told me to get estimates and he would write a check. Is this the way it's done? Not in the corporate world I live in.
So the bill came to around $20,000. The coach was left dirty and unwashed. Even the Infinity dealer back in Houston washes the car on a 75$ service. Amazing that for all their largeness in the industry they never offered even a grease job for all the pain they put this old boy through.
Now I know some of you big ole corporate boys are laughing at me and I am going to get a lot of ribbing in Vegas and California next week as I flutter about looking righteous. Just remember the good Book. "Be angry and sin not." Well, I don't think I have sinned in this deal. Yet....
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